Return, Replacement & Refund Policy

1. Return / Replacement Eligibility
Returns or replacements will be accepted only in the following cases:
  • The wrong product has been delivered.
  • The product has been damaged during transit.
2. Reporting Period 
Any complaint regarding a damaged or incorrect product must be reported within 5 days of delivery.

3. Product Condition (For an approved return/replacement)
  • The product should not have been used or consumed.
  • The product or packaging should not have been damaged after delivery due to customer handling.

4. Information Required for a Complaint

Customers are requested to provide:

  • Order ID
  • Clear photographs of the product and packaging
  • A brief description of the issue
  • Unboxing video, if available

5. Replacement / Refund

Once the issue is verified:

  • A replacement will be provided where the product is available.
  • If the same product is unavailable, an alternative resolution or refund may be offered.

Contact us for any issues: 

If you have any questions about our Returns and Refunds Policy, please contact us at: suchetasindia@gmail.com